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These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with website (the “Service”) operated by LUXURLocks Luxury Hair Care (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Return and Refunds policy

Exchanges and Returns

Due to the nature of our product and it’s intended use we regret that we do not accept returns or exchange stock.  The hair is guaranteed for use when carrying out the correct installation, aftercare procedures and maintenance.  Please choose carefully because, for hygiene reasons and customer safety, we are unable to offer refunds or returns on any hair extensions for a change of mind.

Order Cancellation

If you wish to cancel an order please do so immediately via telephone. You will not be charged any penalty and your payment method will also be cancelled, if your order has already been shipped we are unable to cancel your order.


Prices and special offers are correct at the time of goods being displayed on this site only, and are subject to alteration without notice.


Colour rings are offered as a guide only, and due to the nature of our hair being a natural product, will be subject to variation.

All colours are represented as closely as possible – to aid selection using electronic screens and monitors.  Displays and resolutions can affect how these appear on screen and LUXURLocks cannot accept responsibility where these may vary from the actual product.

Shipping and Delivery

Orders are processed chronologically and stock levels adjusted accordingly.  There may be instances where an order cannot be fulfilled due to stock levels being updated.

In the event that we happen to be out of stock, we will source your backorder within 7-10 working days or sooner and immediately dispatch your paid-up order upon our receipt thereof.  Orders are only sent on paid invoices.

LUXURLocks will not be held responsible for the loss of any parcels in transit or any delay in delivery caused by the delivery company or any of its staff as well as delays experienced at customs/SARS due to random checks and inspections. Please ensure you request insurance on your parcels if so required.

NO REFUNDS will be given due to a delay of delivery if the delay is due to customs/SARS inspections, as it is out of our hands when these checks are done.

LUXURLocks  will not be held responsible for any injuries or damages arising from the fitment of extensions by other hair extensionists. Please ensure some professional install your hair extensions. We can accept no liability for any damage caused by a salon or third party as this fall within the jurisdiction of the extensionist/salon and client contract and is, therefore, the responsibility of the extensionist/salon.

International Deliveries

We can ship to all South African provinces, Namibia, Botswana, Mauritius, the USA, the UK, the EU & Australia. However, the price you pay will depend on the destination country, the size and weight of your item and any import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. The buyer will be responsible for payment of any such import duties and taxes. This service will be a fully tracked service only.

Incorrect Delivery Information

Please make sure you enter the correct delivery address details when making an order. LUXURLOCKS shall not be held liable for incorrect details entered by the customer. In the unfortunate circumstance when an item is delivered to an incorrect or incomplete address, we are under no obligation to issue a refund or send a replacement of goods.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of LUXURLocks Luxury Hair Care and its licensors. The Service is protected by copyright, trademark, and other laws of both the South Africa and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LUXURLocks Luxury Hair Care.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by LUXURLocks Luxury Hair Care. LUXURLocks Luxury Hair Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that LUXURLocks Luxury Hair Care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these terms, please contact us at LUXURLOCKS, Bryanston, Johannesburg, GP, South Africa 2191.

Last updated: June 28, 2018

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